To comply with the rules and procedures of the Provincial Institute of Games and Casinos of the Province of Mendoza, your account must be verified in order to make deposits and use all platform features.
If your account is not yet verified, the system will restrict deposits and other activities until you complete the identity verification process.
Why do I need to verify my account?
Account verification is a legal and mandatory requirement that allows us to:
- Security: Confirm your identity and protect your funds against unauthorized access.
- Transparency: Ensure that all financial transactions are made exclusively in your name.
- Legal compliance: Comply with current regulations established by the regulatory authority of the Province of Mendoza.
What features may be limited if I don’t verify my account?
While your account remains “Not verified,” the following automatic restrictions will apply on the platform:
- You will not be able to make deposits.
- You will not be able to withdraw funds from your balance.
- Betting activity on Sports and Casino will be fully restricted.
Note: These operational limitations will be lifted immediately once the verification process is successfully approved by our security team.
How do I verify my account?
To complete your account verification quickly from your phone, follow these steps:
- Login: Sign in to your Betano account.
- Path: Go to My Account > Profile > Verification.
- Direct access: You can also enter directly by clicking the official Mendoza Verification link.
- Upload: Follow the on-screen steps and upload the required document photos (make sure your ID images are clear, complete, and without light reflections).
Once the information is submitted, our team will review it within the usual processing time. Completing this step on time helps you avoid restrictions and use the platform normally.