Before requesting a withdrawal, it is important to understand which part of your funds is eligible to be transferred to your bank or virtual wallet. At Betano, your account divides funds into different types of balances, each with a specific function and rules.
You can check the breakdown of your funds at any time by clicking directly on your balance at the top of the screen, or from My Account → History → Transactions → Withdrawals.
Types of Balances in Your Betano Account
Real Balance
This is the cash you deposited or won. You can withdraw it at any time, provided your account is verified and you do not have any pending wagering requirements that prevent it.
Bonus Balance
This is the money granted through promotions and offers. It cannot be withdrawn until you complete all wagering requirements (rollover) and the specific conditions of the promotion.
Available Balance to Bet
This is the total sum of funds available to play at Betano. It is calculated as: Real Balance + Bonus Balance.
Balance in Open Bets
This is the money you have invested in sports events or Casino games that have not yet finished. It is not available for withdrawal while the bets remain active. Once each bet is settled:
- If you win: The prize amount is automatically credited to your real balance.
- If you lose: The invested money is deducted from your available balance.
- If it is voided: The money is fully returned to your real balance without any changes.
Reasons Why You Cannot Withdraw Your Entire Balance
Active Bonus in the Account
If you are participating in a promotion, the system automatically calculates which portion of the money is free to withdraw and which remains locked while you complete the rollover or the minimum stakes required by the promotion.
Money Committed in Active Bets
If you have ongoing bets whose events have not concluded, those funds are part of the balance in open bets and remain held until the events finish.
What Happens If You Request a Withdrawal with an Active Bonus?
If you request a withdrawal while having an active bonus balance in your account, the system will automatically execute the following actions:
- The bonus will be immediately and irreversibly canceled.
- Both the initial bonus amount and all winnings generated from that credit will be deducted from your balance.
This action cannot be reversed. We recommend reviewing the Bonus Policy before making a withdrawal to avoid losing your promotional benefits.