Betano Mendoza only works while you are physically located within Mendoza. If you are outside Mendoza, you cannot access the website or use your account, but your account and balance are not affected.
Why your access is blocked and what happens to your account and balance outside Mendoza
We use geolocation technology to prevent access from outside the province. This allows us to comply with local regulations and licensing requirements. If you are not in Mendoza, whether you are in another province or another country, our systems detect your location and temporarily block access.
While you are outside Mendoza, you will not be able to:
- Access the Betano Mendoza website.
- Log in to your account.
- Use betting and casino services.
If you are outside Mendoza, even temporarily—for example, on vacation or on a business trip—your account and balance are not affected:
- Your account has not been deleted or modified.
- Your account information remains unchanged.
- Your balance does not change.
- Your account status does not change.
Your access is automatically restored when you physically return to Mendoza and our systems verify your location. At that point, you will be able to use your usual account normally.
What to do if you moved to another country
If you moved to another country but have a Betano Mendoza account, any review of your situation will be handled by Betano Mendoza Customer Support, where your account is registered. Customer Support teams in other countries or for other brands cannot access or assist with Mendoza accounts.
If you contact teams in other countries or markets, they may redirect you without providing assistance, in accordance with compliance requirements. If you have any questions, contact Customer Support through one of the communication channels available in the footer of this page.