If you’re in Mendoza and see a message such as “Location not verified” or “Location restricted”, or the app isn’t detecting your location, the issue can almost always be resolved with one of the steps in this article. These are the most common location issues during location verification. Try them in the order they appear.
What to try first when your location can’t be verified
To resolve a location verification issue on Betano Mendoza, try these steps in order:
- Confirm where you are: make sure you’re physically located in Mendoza.
- Check your permissions: location and precise location must be enabled for Betano or your browser. The steps are in the article for your device: “How to enable location on Android,” “How to enable location on iPhone (iOS),” “How to enable location on Windows,” or “How to enable location on Mac (macOS).”
- Disable your VPN or proxy: if you use one, disable it and try again. The steps are in “Can I play on Betano Mendoza with a VPN or proxy?.”
- Switch networks: if you’re using Wi-Fi, try mobile data, and vice versa. In both cases, leave Wi-Fi turned on: your device needs to detect several nearby Wi-Fi networks to verify your location.
- Restart the app or browser: close it completely and open it again.
- Try another option: if you play on the website, use another browser or clear your cookies and cache. If you use the app, restart your device.
Other reasons why your location can’t be verified
Even if location is enabled, these device-related situations can also prevent Betano Mendoza from verifying your location. Each one has a solution:
- Mock location or developer mode: disable the app that simulates your location and your phone’s developer mode.
- Incorrect date and time: correct your device’s date and time.
- Battery saver: disable it because it may limit GPS.
- Out-of-date app or browser: update it from the app store or your browser settings.
After correcting the relevant issue, close the app or browser completely, open it again, and go back to Betano Mendoza to verify your location.
What to check on your device if your location can’t be verified
- On Android: keep Wi-Fi, GPS, and mobile data turned on. Make sure Betano has permission to access your precise location. Go to Settings → Location services → Improve accuracy and make sure the Wi-Fi and Bluetooth options are enabled. If the problem continues, go to Settings → Apps → Betano → Storage and tap Clear cache.
- On iPhone (iOS): confirm that location services and precise location are enabled. Leave Wi-Fi turned on, even if you’re using mobile data. Check Betano’s or your browser’s location permissions. If the problem continues, close the app completely and open it again. You can also reinstall it.
- On a computer: make sure location services are enabled. If your computer has Wi-Fi, turn it on, even if you’re connected to another network. If the problem continues, try accessing Betano from your phone. More details are available in “Why doesn’t my PC or Mac detect my location correctly?”.
What information to have ready if your location still can’t be verified
You’re in Mendoza, you’ve tried the steps in this article, and your location still can’t be verified on Betano Mendoza. If the problem continues, contact Customer Support through one of the communication channels available in the footer of this page.
To help you more quickly, have this information ready:
- Which device you’re using (Android, iPhone, or computer).
- Whether you’re accessing Betano from the app or website, and which browser you’re using.
- What message appears on your screen.
- Which steps you’ve tried so far.
- Whether you were using Wi-Fi or mobile data, and what time you tried.
- A screenshot or video of the error or message.